International Customers

International Orders

We’re so grateful you found 5:13 Thread Co., wherever you are in the world. Here’s what you need to know when ordering internationally:

Duties, VAT & Import Taxes

• International customers are responsible for any duties, VAT, or import taxes charged by their local government.

• These fees are not collected by 5:13 Thread Co. at checkout. They are usually billed by your carrier (UPS, FedEx, DHL, or your local postal service) before delivery.

• We recommend checking with your country’s customs office for estimated costs.

Production & Shipping Times

• Products are made to order in the US which takes about 3-6 business days depending on the time of year.
  

• After your products are produced, international delivery typically takes 7–21 business days, depending on your location and carrier.
  

• Please allow extra time for customs clearance, which may vary by country.

Currency & Payment

• All prices on our site are listed in USD.

• Your payment provider may charge a currency conversion fee.

Returns & Exchanges

• At this time, international orders are final sale (due to high costs of return shipping).

• If your order arrives damaged or incorrect, please reach out to us at hello@513ThreadCo.com or through our Contact Us form so we can make it right.

Helpful Tips

• Check your local customs rules before placing an order (especially for large shipments).

• Provide a phone number at checkout — many carriers require this for smooth delivery.